Return & Refund Policy

Store Return Policy

Customer satisfaction is always our top priority. If you are not completely satisfied with your purchase, we offer the following return services:

Return Period:
You have 7 business days from the date of receiving your order to request a return.

Return Conditions:
Items must be returned in their original condition, including original packaging and labels, and must be unused and unopened (unless the item is defective or damaged).
Personalized or custom-made products are not eligible for return, unless they are delivered damaged or defective.

Return Process:
To initiate a return, please contact our customer service team at service@looso.co.uk with your order number and the reason for the return. We will then provide you with return instructions.

Return Costs:
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refunds:
Once we receive the returned item and verify that it meets the required conditions, we will process the refund using your original payment method. Please allow up to 7 business days for the refund to be processed, depending on your bank's policies.

Defective or Incorrect Items:
If you receive a defective or incorrect item, we offer free return shipping. In this case, please contact our customer service to arrange for the return, refund, or exchange.

Exchanges:
If you wish to exchange an item for a different size or model, you must return the original product and place a new order.

Customer Service Hours:
Monday to Friday: 10:00 AM - 8:00 PM
Weekends: 12:00 PM - 4:00 PM

If you have any questions or concerns about our return policy, please feel free to contact us through the following channels:

• Email: service@looso.co.uk

• Phone: +44 7733607978

• Fax: +44 7733607978

• Mail: Room 108, No. 70 Shuanglong Avenue, Pengjiang District, Jiangmen City, Guangdong Province